We collect: information you provide (name, business, email, phone, Instagram handle, niche, payment details processed by our payment provider, and any content, chat histories, or materials you upload or submit); information generated through use (messages, demos, prompts, bookings, call recordings and transcripts, settings, and outputs); and technical data collected automatically (IP address, device and browser data, pages viewed, referrers, and similar analytics).
Calls to or from numbers we operate are recorded and transcribed for quality, training, security, and product improvement. By calling us or using a number we provide you consent to this. We use AI and automated systems throughout the Service; you consent to our use of de-identified data, interactions, and content to operate, improve, and train our models.
We use information to provide, operate, secure, and improve the Service; to build and deliver demos; to communicate with you; to process payments; to personalise and develop features and models; to enforce our Terms; to comply with law; and for any purpose disclosed at collection or to which you consent.
We may send you marketing about EchoSetter and use analytics and advertising tools (including remarketing) to reach and measure audiences. You can opt out of marketing emails via the unsubscribe link; transactional and account messages will continue.
We and our providers use cookies and similar technologies for functionality, analytics, and advertising. You can control cookies through your browser; some features may not work without them.
We share information with service providers acting on our behalf (e.g. AI, telephony, email, hosting, analytics, and payment providers); with platforms you connect at your direction; as required by law, legal process, or to protect rights, safety, and our Service; and in connection with a merger, acquisition, financing, or sale of assets. We do not sell your personal information for money.
By providing your contact details or using the Service, you consent to receive communications from us by email, SMS/MMS, and phone (including automated or AI-generated messages and calls) relating to the Service and, where permitted, marketing. Message and data rates may apply. You may opt out of marketing as described above; certain operational messages are necessary to provide the Service.
If you provide a testimonial, review, or results, or are identifiable as a customer, you grant us a perpetual, royalty-free right to use it (and your name, business name, and logo) for marketing, unless you withdraw consent in writing.
Depending on your location you may have rights to access, correct, delete, or restrict certain personal information, or to object to processing. To make a request, contact us. We will respond as required by applicable law. You are responsible for the privacy rights of any third parties whose data you submit to the Service, and for having a lawful basis to do so.
We retain information as long as needed to provide the Service, comply with law, resolve disputes, and enforce agreements, after which we delete or de-identify it. We use reasonable safeguards but no system is perfectly secure, and we cannot guarantee absolute security.
We operate internationally. Your information may be processed and stored in countries other than yours, which may have different data-protection laws. By using the Service you consent to such transfers.
The Service is for adults and is not directed to anyone under 18. We do not knowingly collect information from children.
We may update this Policy at any time. Changes are effective when posted. Your continued use means you accept the updated Policy.
Privacy questions: hello@echosetter.com
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